Jim Click Mazda East Tucson

This place is a sorry excuse for any kind of customer service and management skills, I have been a loyal customer for several years always bringing my truck in for the maintenance for life, almost 2 weeks ago I had my service due and I have a habit of checking under the hood to make sure everything looks good and I noticed my engine cover was cracked, I spoke to Josue and we caught up with service manager Barry, who was very unprofessional and was in a pick-up truck trying to leave and did not have the respect or proper management skills to get out of the truck to introduce himself or address my issue. He stated they never remove engine covers nor even touch them which it was clear to see someone who was working on it leaned on it and broke it. Had they have been honest and upfront there would be no problem just a simple sorry and replace what they broke, I have sent multiple emails to them and made multiple phone calls to the GM David and still almost 2 weeks I have not received any response almost like they are trying to avoid the situation. Horrible management and communication skills from the whole team very disappointed on how a loyal customer is treated as such. You can see clearly in the picture how someone was all over the engine cover, but according to the service manager they do not even touch them on any vehicle. Maybe if he would have got out of his truck to come see my concern he would have seen this was a problem.

I was willing to travel a long distance to get the best deal on a new car, and that deal ended up being at Jim Click. The deal they offered me on a new MX-5 RF made other dealership's eyes pop when I tried to get them to match or beat it. Riley was the Salesman I hooked up with at Jim Click, and he is definitely the guy to go to. He is extremely passionate about cars, beyond just salesmanship, in the exact kind of way you want your dealer to be. He will make sure you leave with a vehicle that fits you best, not line their pockets the most. Meanwhile, I suspect Kevin was the real wizard behind the paperwork that got me the deal that broke the back of nearly every Mazda dealer in Arizona. Kudos to both of them.

I purchased my car back in August this year, Riley and Franklin helped me make this a wonderful experience. I had expressed to them that I had a very busy schedule and that I couldn’t spend the day at the dealership to take my car… Riley asked Franklin to help me test drive the car at my convenience and Riley then got all the paperwork ready while I was at work. Then the next day both Franklin and Riley delivered the car at my house! I can’t express how grateful I was for all their help, they went above and beyond to make my experience easier & enjoyable.

The Jim clock Mazda service center is careless in their handling of other people’s vehicles. I went to have my maintenance for life done there on December 29th, and came back to a car with new scuff/scratches on my steering wheel that were not there before. Although it is nothing more than an aesthetic problem it is very annoying because a car is a big investment and I should be able to trust that the people employed by the same company I bought my car from would be respectful enough to get my car back in the same or better condition than when I drop it off.

I have been to this dealership once before for a routine inspection and that one appointment was enough for me to travel to Phoenix and get my vehicle serviced at a Mazda dealership up there. I made an appointment with my new to me used Mazda. They checked me in and sort of waved me to their lounge where they told me it would take 1.5 hours for a service inspection. Almost 3 hours later my inspection is completed and they present me the paperwork with the previous owners information. They had been calling out the previous owners name in the lounge, which not surprisingly nobody answered because I own the car now and not the previous owner. After going over the inspection with the advisor I asked him why I needed to perform hundreds of dollars worth of preventative maintenance. He could not give me an exact answer. Not only did this initial service leave a sour taste in my mouth, but it is near impossible to get ahold of anyone in the service department. You have to schedule weeks in advance for an oil change or even to get a battery tested! It’s so very unfortunate that the only Mazda dealership in Tucson is so awful. I truly hope another one is built in Tucson in the future, otherwise I will continue to drive to Phoenix for service.

Service center is worse than awful. Can that be a thing? I have a recall on my vehicle that has KILLED 28 people due to sharp metal objects being ejected when the airbag is deployed. I have called them over 8 times being sent straight to voicemail. The one time I got through to them, the technician said his supervisor would call me back and never did. This recall is killing people and they do not care. Please buy, get serviced somewhere else. These people have no morals and it’s sad. I still have not gotten an appointment with them and it has been three weeks. BBB definitely needs to be reached out to. Called Phoenix Mazda once and have an appointment in a week and made it a priority.